Legal
PQRS — Requests, Complaints, Claims, and Suggestions
Last updated: June 2026
What is a PQRS?
A PQRS is a way for our users to submit requests, complaints, claims, or suggestions related to Allivio Assistance products and services.
How to submit a PQRS
You can submit your PQRS via WhatsApp (+57 316 968 1817), by email at info@allivio.co, or through the contact form on our website.
Response times
Allivio will respond to PQRS within the applicable legal time frames, depending on the nature of the request. Requests: 15 business days. Complaints and claims: 15 business days.
Required information
To process your PQRS, we need your full name, identification number, contact details, plan or certificate number (if applicable), a detailed description of the situation, and supporting documents if you have them.
Do you have questions about our policies?
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