Terms and Conditions
Last updated: June 2026
1. General Information
Allivio Assistance markets assistance plans and related solutions in accordance with the applicable legal framework in Colombia. Assistance plans are different from insurance; when a product is an insurance policy or microinsurance, it will be backed by an entity authorized by the Financial Superintendence of Colombia and communicated accordingly.
2. Scope of the plans
Each assistance plan has specific benefits, limits, exclusions, activation conditions, validity periods, and service channels. Allivio does not guarantee full coverage or automatic reimbursement. Plans are provided according to the operating provider’s terms and conditions.
3. Purchase process
Users can get a quote, choose a plan, pay online, and receive the plan document or certificate through digital channels. Every payment generates a traceable internal order. Issuing the plan is subject to the operating provider’s availability.
4. Activating assistance
Assistance is activated according to the instructions for the plan purchased. Users should have their plan or certificate number handy and follow the channels listed in their plan document.
5. Liability
Allivio acts as a marketer of assistance plans. The operating provider named in the plan documents, where applicable, is responsible for delivering the services.
6. Right of withdrawal
Colombian consumer protection laws apply. Users may exercise their right of withdrawal within the legal timeframe after purchase, provided they have not used the plan benefits.
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