Privacy Policy
Last updated: June 2026
1. Data Controller
Allivio Assistance is responsible for processing the personal data collected through its digital and physical channels.
2. Data Collected
Name, identification, email address, phone/WhatsApp, city, country, information about plans purchased, and browsing data. We do not collect health data unless necessary to provide the service and with express consent.
3. Purpose of Processing
Commercial and operational management and customer service. Sending information about plans, updates, and renewals. Remarketing and improving the digital experience. Compliance with legal obligations.
4. Data Subject Rights
Data subjects have the right to access, update, correct, and delete their data and withdraw their consent. They can exercise these rights by contacting us through our contact channels.
5. Data Transfer
Data may be shared with the operational provider to issue and provide the purchased plan. We do not sell data to third parties for commercial purposes unrelated to Allivio.
6. Applicable Law
This processing is governed by Law 1581 of 2012 and its implementing decrees in Colombia.
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