Legal

Personal Data Processing

Last updated: June 2026

1. Legal Basis

Allivio Assistance processes personal data in accordance with Colombia's Law 1581 of 2012 and its implementing regulations.

2. Consent

By using our services and accepting the terms, users give prior, express, and informed consent to the processing of their personal data for the purposes described in our privacy policy.

3. Data on Minors

We do not knowingly collect data from anyone under 18 without the consent of their parents or legal guardians.

4. Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or improper disclosure.

5. Retention

Data is retained for as long as necessary to fulfill the purposes of processing and comply with applicable legal obligations.

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